Case Studies

Orange deploys VoiceXML services in Ivory Coast with Idylic : 500 000 calls per month since September 2002.




Orange Ivory Coast - subsidiary of the second mobile operator group (over 500,000 subscribers) has deployed successfully its first VoiceXML service using Idylic's VoiceXML platform.

Orange Ivory Coast launched its first VoiceXML service in September 2002.

Orange's first African subsidiary reached an important milestone. This was the first time an African mobile operator offered to its subscribers a voice service based on the VoiceXML standard.

" We wanted to make important changes in our 711 voice portal by acquiring a modern voice platform that would allow us to launch rapidly new thematic voice services with a reasonable cost ", explains Valérie Tiacoh, Orange Ivory Coast Marketing Manager.

In order to achieve this, Orange combined the efforts of Idylic and Dioranews:
Idylic delivered its turn-key Phonic Telecom VoiceXML Gateway on Orange's SS7 network.
Dioranews created and installed 711 and 712 services in VoiceXML, and updates daily the service contents from France.

" The complete solution was in production in less than three months. The platform now handles 15000 calls a day. The training provided by Idylic gives us a great autonomy in the administration and maintenance of the system ", outlines Baley Ouattara, Orange Ivory Coast Project Manager