Products & Services

Phonic Telecom Voice Platform
Carrier-grade Voice Platform to develop and deploy voice applications over the phone based on the VoiceXML standard
· Open , scalable and multilingual VoiceXML platform
· Advanced call control functionnalities (CCXML)
· Integrated Automatic Speech Recognition and Text-To-Speech from world class vendors
· Intuitive administration tools and statistical monitoring

[ >> Learn more about Phonic Telecom ]

Phonic Corporate
Phonic Corporate is aimed at medium to large companies that wish to deploy voice applications for internal or external use.
Phonic Corporate features interactivity with CTI software (such as Genesys) and high-quality speech recognition and text-to-speech engines.
It can be used as a company's customer service call center first or second level interface. This product benefits from the carrier-grade quality constraints efforts pursued on Phonic Telecom and can be combined with smart applications such as automated name dialing or e-mail reader.


Phonic Monitor
Issued from a long experience in Telecom environments, Phonic Monitor is a tool that allows you to monitor voice services for quality and performance output during development and production phases.
By setting up simulated human interaction scenarios and placing outbound calls to voice services, this tool will automate the monitoring of your service's quality and availability.


Services
Idylic provides a set of services aimed at enhancing customer experience through the development and deployment phases:
- Installation
- Training (VoiceXML development courses, platform administration courses)
- Technical Support
- Expert Development
Our services are provided by skilled engineers and experts. Each operation is documented (training manual, support case, expert report, etc.) for quality control and future action.